Before you use the service
By using SENA NOTE, you agree to these terms. You may contact the company at any time with questions.
Terms of service
1.1. These terms govern the conditions and procedures for using SENA NOTE (the "Service") provided by New Friends House (the "Company"), the rights, obligations, and responsibilities of the Company and users (also referred to as "Members"), and other necessary matters.
1.2. These terms are rules that apply to all users who access the Service.
Registration
2.1. Users must complete membership registration to use the Service.
2.2. Users must provide their own accurate information when registering. Providing false information may result in restrictions on use.
Managing your account
3.1. Members are responsible for managing their accounts and passwords and must not allow others to use their accounts.
3.2. Members must immediately notify the Company if they become aware that their account or password has been stolen or is being used by a third party. The Company will take immediate action in such cases.
User responsibilities
4.1. Users must not engage in any of the following when using the Service.
4.1.1. Conduct prohibited by law or these terms, or contrary to public order and good morals
4.1.2. Conduct that interferes with operation of the Service
4.1.3. Unauthorized collection, storage, or disclosure of another person's personal information
Restrictions on use
5.1. The Company may restrict a Member's use of the Service if the Member violates obligations under these terms. The Company will notify the Member and may suspend the account if necessary.
Privacy protection
6.1. The Company protects Members' personal information and processes it in accordance with applicable laws and the Privacy Policy. The Company makes its best efforts to protect personal information against leakage, alteration, or damage.
Read the full privacy policyRefund policy
7.1. Refund criteria
7.1.1. Members may withdraw their purchase and request a refund within 7 days of payment for the Service.
7.1.2. Refunds are processed within 3–10 business days. The timing may vary depending on the payment method and the financial institution's policies.
7.1.3. Refunds for services purchased with promotions, events, or discounts may be restricted or calculated based on the discounted amount.
7.2. Refund request procedure
7.2.1. Please send refund requests by email to contact@sngm.cc.
7.2.2. After receiving a refund request, the Company will review the applicable procedures and may request additional information from the Member if necessary.
7.2.3. Payment processing fees and other incidental costs incurred during the refund process may be deducted from the refund.
7.2.4. Refund requests involving violations of financial laws, identity theft, fraudulent payments, or similar circumstances may be delayed or restricted pending internal review or requests from relevant authorities.
Changes to these terms
8.1. The Company may amend these terms, including to reflect changes in laws or the Service.
8.2. When amending these terms, the Company will announce the changes appropriately on the Service website or by email, clearly notify users, and seek their consent.
8.3. The Company will collect user feedback from the announcement date until the amended terms take effect. If no feedback is received during this period, users will be deemed to have agreed to the amended terms.